I am a practical person who can work both independently, using my initiative to solve issues and work through projects, and I can work as part of a team. I like the variety of working on multiple projects at the same time. From a design point of view, I can create a design from anything that I am given (or not) - I have worked on projects with customers who have very strong and comprehensive branding guidelines and assets from which I cannot deviate, to customers who could only provide me with a single logo (from which I created a whole microsite!). I have also had customers say 'I don't want to give you too much guidance because I want to see what you come up with'. A crystal ball to psychically know what the customer needs? I've got one (but it never seems to give me winning Lotto numbers).
In 2014 I was brought in to Blackbaud's Peer to Peer fundraising UK client services team. Initially a tiny team of just a technical consultant and I, we grew from a £0 revenue business to bringing in £1,000,000 in 2018, and adding three more members to our team. At the start of the transition to the new services team, I created new design concepts that helped clients visualise their requirements for their projects, enabling the sales team to then find new opportunities and therefore grow the team significantly over the years.
I have always worked in small teams where I have been the only designer, or half the team! This means that I have had every role involved in creating a website from scratch (and a full hat rack):
- helping to sell the project,
- consulting directly with the customer,
- mocking up a design and dealing with questions and design iterations,
- making decisions about when a design is ready for the customer (ie. the Creative Director hat),
- building the design in a CMS or from scratch with HTML and CSS,
- testing of the built website and its functionality,
- post-project support,
- writing supporting documentation,
- making a cracking cup of tea.